Every Google review answered, without anyone having to remember.
An automation that watches your Business Profile, answers positive reviews in your brand voice and sends the delicate ones for human approval before publishing.
What happens when nobody answers
A good review goes unanswered and the customer does not feel seen
A bad review sits at the top of the profile for weeks, talking on its own
Answering everyone with the same text looks automatic, because it is
Answering reviews signals an active profile, and an active profile matters for local ranking
How Google review manager
Checked every hour
The flow checks the profile hourly. A new review enters the queue and is answered the same day, not the following week.
Written in your voice
Each answer is written from the content of the review and the tone agreed with you, not from one template repeated forever.
Criticism goes through a human
Low ratings are not published automatically: they go for approval by e-mail, because a badly answered complaint makes the problem worse.
Several locations at once
More than one branch is handled in the same flow, with tone and rules per location.
What is included
- Connection to your Google Business Profile
- Brand voice defined together with you
- Rules for which ratings publish on their own and which need approval
- List of topics that always require human review
- E-mail approval for the delicate cases
- Record of published answers
From first contact to a running operation.
Access and voice
Profile authorisation and definition of tone and approval rules.
First run
Old unanswered reviews go first, so the profile catches up.
Continuous operation
From there the flow runs hourly, on its own.
Follow-up
Review of what was published and tone adjustment when needed.
Frequently asked questions.
They should not. Each text is generated from what the customer wrote and the tone agreed with you, rather than a repeated template. Before the flow goes live you see samples and adjust the voice.
Low ratings are never published automatically. They go for approval by e-mail, and you decide whether to send the suggested text, edit it, or handle the case another way.
Yes. The flow handles several locations at once, each with its own rules.
Answering reviews is one of the signals of an active, well kept profile, alongside correct data, photos and the right category. There is no guaranteed position, and be wary of anyone promising one.