Every Google review answered, without anyone having to remember.
An automation that watches your Business Profile, answers positive reviews in your brand voice and sends the delicate ones for human approval before publishing.
How it is today → How it becomes
A three-week-old review still without a reply
Every review answered in your brand voice
Low ratings answered on impulse, or not answered at all
Low ratings go through you before going public
A profile sitting still, with nothing new
A profile with movement every week
An unanswered review is the customer reading that you do not care.
- A good review goes unanswered and the customer does not feel seen
- A bad review sits at the top of the profile for weeks, talking on its own
- Answering everyone with the same text looks automatic, because it is
- Answering reviews signals an active profile, and an active profile matters for local ranking
How Google review manager
Checked every hour
The flow checks the profile hourly. A new review enters the queue and is answered the same day, not the following week.
Written in your voice
Each answer is written from the content of the review and the tone agreed with you, not from one template repeated forever.
Criticism goes through a human
Low ratings are not published automatically: they go for approval by e-mail, because a badly answered complaint makes the problem worse.
Several locations at once
More than one branch is handled in the same flow, with tone and rules per location.
Does this fit your operation?
In a short conversation we tell you whether it fits or not, with no run-around.
From first contact to a running operation.
Access and voice
Profile authorisation and definition of tone and approval rules.
First run
Old unanswered reviews go first, so the profile catches up.
Continuous operation
From there the flow runs hourly, on its own.
Follow-up
Review of what was published and tone adjustment when needed.
What is included
- Connection to your Google Business Profile
- Brand voice defined together with you
- Rules for which ratings publish on their own and which need approval
- List of topics that always require human review
- E-mail approval for the delicate cases
- Record of published answers
What is not included: Buying reviews, which Google forbids · Replies to social media comments · Removing reviews, which depends on Google
Does this fit your operation?
In a short conversation we tell you whether it fits or not, with no run-around.
Who it is for
- A local business that lives on being found on the map
- Anyone receiving reviews often and unable to keep up
- A chain with more than one location to look after
Who it is not for
- Anyone who wants to buy reviews
- Anyone without a verified Google profile yet
- Anyone who prefers to write every reply by hand
Frequently asked questions.
They should not. Each text is generated from what the customer wrote and the tone agreed with you, rather than a repeated template. Before the flow goes live you see samples and adjust the voice.
Low ratings are never published automatically. They go for approval by e-mail, and you decide whether to send the suggested text, edit it, or handle the case another way.
Yes. The flow handles several locations at once, each with its own rules.
Answering reviews is one of the signals of an active, well kept profile, alongside correct data, photos and the right category. There is no guaranteed position, and be wary of anyone promising one.